Utilities

Companies

The community is served by the following utilities. Homeowners should contact the utilities directly to setup, change, or stop service.

  • Gas and Electricity: Puget Sound Energy
  • Water and Sewer: City of Lacey
  • Garbage and Recycling: LeMay Pacific Disposal
  • Internet: Comcast or CenturyLink
  • Phone: CenturyLink

    • Mail

    Picture of mailboxes.

    USPS mail is delivered to the community’s central mail cluster box. Homeowners should receive their key and box number from the seller when they purchase their home. If you misplace your key, contact the Association manager.

    STEP Sewer System

    Diagram of STEP sewer system.

    Sewer service is provided by the City of Lacey. Because the community is located below street level, a STEP (Septic Tank Effluent Pump) system is used to pump sewage up to the city sewer system.

    All units have an underground tank into which their “used” water flows from the shower, laundry, kitchen, bathroom, etc. You can see the green lids for these tanks in the front yards.

    Attached to these holding tanks underground are electric pumps, which pump the water out of the tank and up to Mullen Road sewers.

    If the power goes out:
    • If the power goes out, your pump will not work. This means your wastewater will build up in your tank and will not pump out until the power come back on.
    • The STEP tank has reserve storage capacity that should be sufficient if you limit your water use. Restrict your water use and do not use the dishwasher or washing machine and do not take showers or baths until power has been restored. You can flush the toilet unless you have sewer backing up in your home. If this occurs, call the City of Lacey Maintenance Center immediately for assistance (360) 491-5644.
    • If you notice a sewage overflow or experience back-ups, immediately notify the Lacey Maintenance Service Center.
    • When the power comes on again, it is normal for the alarm to go off. Silence the alarm (by hitting the red button on the control panel) and check the alarm panel again after 30 minutes. If the alarm light is still on, contact the Lacey Maintenance Service Center for assistance.
    If your STEP system alarm goes off:
    • You will hear a loud alarm, similar to a car alarm, coming from the control panel located on the side of your home.
    • Press the red button to silence the alarm. The red light will remain on while the alarm is active.
    • Restrict water use by not running your washing machine or dishwasher until City crews can determine the cause of the alarm. As long as sewer is not backing up in the home, brief showers and toilet flushing is okay.
    • Immediately report the alarm to the City of Lacey Maintenance Service Center at (360) 491-5644 during business hours or at (360) 704-2740 during nights/weekends.